Common questions

Most in-stock orders ship the same business day if placed before 2 PM Eastern. UPS Ground takes 1–5 days within the Northeast. Prefer not to wait? Choose Will-Call pickup at the Clinton, NY counter — usually ready within 1 business day.

If we haven't shipped it yet, call us at (315) 853-6151 and we can usually catch it. New Holland (CNH-direct) orders are an exception — once they're placed with the manufacturer, we can't cancel them. The return path is the same as any other order once it arrives.

You'll get a confirmation email with the ETA on the backordered line. If the date slips, we'll email you again. The rest of your order ships as soon as the backordered part lands. If you'd rather cancel the backordered line and refund just that part, reply to the backorder email.

We ship within the United States only. For Canada or international orders, call (315) 853-6151 — we can quote freight individually.

Orders of $75 or more ship free to any address in the US — no distance limit. Under $75 it's a $9 flat rate, or pick up free at our Clinton, NY counter. CNH-direct overnight shipments and oversize freight items are excluded — those rates are quoted at checkout.

Yes. Choose Will-Call pickup at checkout and we'll have the order ready at the Clinton, NY counter — usually within 1 business day. We'll email when it's ready.

Go to your order in Account → Orders and tap Request a return. Within 30 days of delivery, in resellable condition. If the return is on us (wrong part / damaged / defective), we email a prepaid UPS label. Otherwise a 20% restocking fee and return shipping apply.

Consumables (bolts, oil, filters opened from the original packaging) and special-order items are final sale. The return form will mark these lines automatically — you won't be able to select them.

Use the /track page with your order number and the email you ordered with. We only show the parts of the order that aren't sensitive (city + state, last 4 of card, masked email) so a guest tracker can't see your full address.

Yes — go to Account → My Garage and add the tractors or machines you own. The catalog will filter the 800,000-part list down to what actually fits your equipment.

The fastest way: scan the serial-plate barcode from the search bar, and the catalog scopes to parts that fit. You can also pick your equipment from My Garage. If a part page shows the model badge next to the part number, we've verified the fit.

Crossed-out part numbers are superseded — the manufacturer replaced that part number with a newer one. We automatically redirect superseded numbers to the current part so you always order what's actually in stock.